Refund policy

Refund Policy

Because our items are custom printed to order immediately upon purchase, we do not accept returns, cancellations, or exchanges for buyer's remorse or incorrect size selection. Please carefully review our Size Guide before placing your order.

Your satisfaction is our priority. If your item arrives damaged, has a manufacturing defect, or features a printing error, we will gladly arrange a free replacement or full refund.

To file a defect claim:

1. Contact us at KopiClothing@proton.me within 14 days of delivery.

2. Provide your order number and include clear, well-lit photos showing the defect or damaged area.

3. Once verified, we will cover all costs to ship a replacement shirt out to you or issue a refund immediately. Do not mail items back to us without contacting us first.

Cancellations and Returns Policy

In accordance with Article 16(c) of the EU Consumer Rights Directive regarding goods made to the consumer's specifications or clearly personalized, all sales are final. Because products are custom-manufactured on demand, you do not possess a right of withdrawal or return for standard transactions once production has commenced.

Statutory Warranty & Defects

Nothing in this policy limits your legal rights under European consumer protection laws regarding faulty or misdescribed goods. If a product exhibits a manufacturing defect, material flaw, or structural damage upon receipt, you are fully entitled to a statutory remedy (repair, replacement, or refund) at no additional cost to you. Defect claims must be initiated by contacting support at KopiClothing@proton.me with photographic proof of the issue within the legally mandated notification window.